Refund Policy

UNISEN Learn wants you to be happy with Prism Learning. If you are not satisfied with your paid subscription, we offer a 30-day money-back guarantee.

30-day money-back guarantee

If you purchase a paid subscription and decide it is not right for you, you may request a full refund within 30 days of your original order date. Refunds are not available for renewals or payments made after the initial 30-day period, unless otherwise required by law.

How to request a refund

Refunds are processed by our payment provider and Merchant of Record, Paddle. You can request a refund directly through Paddle:

• Visit paddle.net and use the order lookup or support options associated with your purchase.
• Or contact the Paddle support team with your order details. Paddle is the Merchant of Record for all Prism Learning orders and handles refund requests on our behalf.

If you have trouble locating your Paddle order, please use the help form below and we will help direct you to the right place.

Refund eligibility

Refunds are available for new paid subscriptions within the 30-day guarantee window. If you have materially used or abused the Service in violation of our Terms of Service, we reserve the right to deny a refund. Prorated refunds, chargebacks, or retroactive refunds outside the guarantee window are not guaranteed and may be handled at Paddle's and UNISEN Learn's discretion.

Subscription cancellation

You can cancel your subscription at any time from your account billing settings or by contacting Paddle. Canceling stops future billing; your subscription will remain active until the end of the current billing period.