Refund Policy

Prism Learning wants you to be happy with Prism Learning. If you are not satisfied with your paid subscription, we offer a 30-day money-back guarantee.

30-day money-back guarantee

If you purchase a paid subscription and decide it is not right for you, you may request a full refund within 30 days of your original order date. Refunds are not available for renewals or payments made after the initial 30-day period, unless otherwise required by law.

How to request a refund

Payments are processed securely by our payment processor, Stripe. To request a refund, use the help form below with the email address on your account and your approximate purchase date. We will review your request and, if approved, issue the refund to your original payment method, usually within 5–10 business days.

Refund eligibility

Refunds are available for new paid subscriptions within the 30-day guarantee window. If you have materially used or abused the Service in violation of our Terms of Service, we reserve the right to deny a refund. Prorated refunds, chargebacks, or retroactive refunds outside the guarantee window are not guaranteed and are handled at Prism Learning's discretion.

Subscription cancellation

You can cancel your subscription at any time from your account billing settings. Canceling stops future billing; your subscription will remain active until the end of the current billing period. If you cancel during a free trial, you will not be charged.